Refund policy

At Musanna CNC, we aim to provide high-quality laser cutting, CNC cutting, engraving, and custom fabrication products. If you are not satisfied with your purchase, you may request a return or refund subject to the conditions below.

1. Return Period

Customers must request a return within 7 days of receiving the product.

Requests made after 7 days may not be eligible for a return or refund.

2. Product Condition

To be eligible for a return:

  • The product must not be damaged, broken, scratched, or altered by the customer.
  • The product should be returned in its original condition.
  • All original packaging, accessories, and related items should be included where applicable.
  • Products showing signs of misuse or customer-caused damage may not qualify for a refund.

3. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact Musanna CNC within 7 days of delivery.

We may request photographs or videos of the product and packaging to assess the issue.

After verification, we may offer:

  • A replacement product, or
  • A refund, depending on the circumstances.

4. Custom-Made Products

Because Musanna CNC provides custom laser cutting, CNC cutting, engraving, and fabrication services, products manufactured according to a customer's specific dimensions, design, measurements, or requirements may not be eligible for return simply because the customer changes their mind.

However, if a custom product is delivered damaged or incorrectly manufactured compared with the confirmed order specifications, please contact us within 7 days so we can review the issue.

5. Refund Processing

Once the returned product has been received and inspected, Musanna CNC will notify the customer whether the refund has been approved.

Approved refunds will be processed through the applicable payment method or another mutually agreed method.

6. Return Shipping

If the return is due to a damaged, defective, or incorrectly supplied product, Musanna CNC may cover the applicable return shipping cost.

For returns due to customer preference or other non-defective reasons, return shipping may be the customer's responsibility.